Then you’ll really know if you have documentation.įinally, having some sort of cadence or check-in to make sure all the documentation is up-to-date and that the mechanics of the operation are still going smoothly is the final piece. I suggest stress-testing your documentation by giving a playbook to someone who doesn’t know the process and is seeing the guide for the first time. That person loses productivity because they are helping everyone, and it becomes a giant catch-up process. When we started off, we had people who knew a lot of the process, but they didn’t have any of it documented. Do you have advice for other Ops teams?ĭocumentation. The Stack side is purely software, so it’s almost fully automated. When you think about AngelList Venture, there are heavy operations there. For us, it was helpful to implement a tool like Avenue which lets us understand in more detail the activity of our operations team, how frequent certain problems occur, the SLAs of resolving them, and have a baseline to measure improvements over time. ![]() Operations teams often manage a lot of manual work that often goes untracked and is therefore difficult to quantify. How do you think about scaling an Operations team? I knew we had to automate some of the processes. The struggle operationally was that there were always so many moving parts, and so much of the work was manual. Our BizOps team has two primary goals: Looking at OKRs and KPIs to make sure they are being tracked correctly, and the second piece is working on the go-to-market strategy, pricing, and other higher-level work. What were the biggest challenges your new team faced? Your role evolved from the data layer to the BizOps side. In that respect, we realized we had to go the lightweight route, which is when we implemented Avenue. I worked cross-functionally with Engineering and Product to understand if they can build the solutions or implement something lightweight. I began leading the DRI’s trying to understand what are the team’s bottlenecks and how were they solving them. What was your focus when you launched BizOps? We got to the point where we had all this data, and I thought to myself: “What’s next? How can we can we use this to actually improve the efficiency of operation workflows?” And that is where BizOps comes in. With this realization, I worked with one of our data engineers to build a data stack, rolled out Metabase, and finally had a flurry of dashboards that informed us of every single product within the company and every single user flow. ![]() "I wanted to help people understand where they should be looking for information and how they could harness the data to improve the business." - Nigel It ballooned into something much bigger, and it became clear that we really needed to use the data we were pulling and get it back into the system. I started a data request board and was pulling together people’s data requests. As is common in the early stages of a company, we didn’t have a data team. I moved on to work on data-related items because I recognized a gap at the time. This involved managing anything and everything that happens with companies, such as the exits and distributions, and the processes that come with that. I started off at AngelList doing financial operations. What are you responsible for at AngelList Venture? How has it evolved? At AngelList, we break down by stage of deal: there's a team for setting up an entity to close, executing the work itself (LPs, GPs, documents), and a team for after a deal closes (post-closed actions whether it's a new round of financing, exit, or anything in between). There are many ways to staff an operations team. ![]() How do you organize Operations at AngelList today? In the meantime, AngelList Ops Teams (Compliance, Data, Etc.) are handling all the legal formation, capital calls, tax documents, and all the other back-office service your fund needs, no matter its size. From Rolling Funds to Syndicates, Roll-Up Vehicles and more, AngelList has made it simple for Fund Managers to Set Up, Raise, and Deploy.įund Managers can streamline their fund with AngelList's best-in-class software and tools. AngelList Venture allows investors to invest deal-by-deal in world-changing startups.
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